Shipping Policy

Last updated: October 8, 2026

Thank you for shopping with Frillora. This Shipping Policy applies to orders delivered to Israel and works together with our Returns & Refund Policy and Terms of Service.

Where we ship

Orders delivered to Israel ship from China. Available delivery destinations are shown at checkout.

Order processing

The delivery estimate below includes order processing, transit and a delivery buffer. No additional processing time is added.

Custom or personalized orders follow the lead time quoted and approved for that order before payment.

Shipping rates and delivery time

For deliveries to Israel, standard shipping is free on orders of ILS 138 or more after any discounts and before tax. Orders under ILS 138 ship at a flat rate of ILS 19.

Estimated delivery for standard orders to Israel is 9-13 business days from order placement, including order processing, transit and a delivery buffer. No additional processing time is added.

Delivery estimates

The estimated delivery period begins on the first business day after the order is placed. A business day is Monday to Friday, excluding public holidays at the delivery address.

Carriers and tracking

Orders for delivery to Israel are shipped from China. Once your order ships, we will email you a tracking number so you can follow your package. Please allow up to 48 hours for tracking to update after you receive the email.

Incorrect address

Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us as soon as possible. If a package is returned because the address supplied at checkout was incorrect or undeliverable, we will contact you to arrange re-shipment; additional shipping charges may apply. If an address error is caused by us, we will resolve it at our expense. Your rights under applicable consumer law remain unaffected.

Lost, delayed, or damaged in transit

If your tracking shows delivered but you cannot find your package, or if your order is delayed, lost, or arrives damaged, contact us at hello@frillora.com. We will investigate with the carrier and provide an appropriate solution, including a replacement or refund where required by applicable consumer law. We remain your point of contact after dispatch.

Questions

For any shipping question, email us at hello@frillora.com.