Shipping Policy

Last updated: September 23, 2026

Thank you for shopping with Frillora. For standard orders delivered to Australia, we dispatch within 3 calendar days and deliver within 15 business days of order placement. This Shipping Policy explains how and when we ship your order. By placing an order on www.frillora.com, you agree to the terms below. This policy works together with our Returns & Refund Policy and Terms of Service.

Where we ship

Available delivery destinations are shown at checkout. For deliveries within the United States, Frillora ships to the 48 contiguous U.S. states and Washington, DC from our U.S. warehouse. We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses. For deliveries to Australia, orders ship from China when Australia is available at checkout.

Order processing

U.S. orders are processed and dispatched within 1-5 business days after your order is placed. Orders are not processed or shipped on weekends or U.S. public holidays. During new launches, sales, and holiday periods, processing may take a little longer; if we expect a significant delay, we will contact you.

Standard orders for delivery to Australia are dispatched within 3 calendar days after you place the order. A calendar day includes weekends and public holidays. We will email you when your order has been dispatched. Custom or personalized orders follow the lead time quoted and approved for that order before payment.

Shipping rates and delivery time

For deliveries within the United States, standard shipping is free on all orders of USD 35 or more after any discounts and before tax. Orders under USD 35 ship at a flat rate of USD 6. Estimated standard delivery is 3-7 business days after dispatch.

For deliveries to Australia, standard shipping is free on orders of AUD 65 or more after any discounts and before tax. Orders under AUD 65 ship at a flat rate of AUD 8.95. Standard orders are delivered within 15 business days of order placement, including dispatch and transit. Express shipping is not available for deliveries to Australia.

Delivery estimates

For U.S. orders, delivery times after dispatch are estimates provided by the carrier. For Australian standard orders, the 15-business-day period begins on the first business day after the order is placed. A business day is Monday to Friday, excluding public holidays at the delivery address.

If we learn that an Australian order cannot be dispatched or delivered within the stated time, we will contact you promptly with an updated delivery date and the options available to you. If we cannot supply the order on time, we will provide an appropriate solution, including a refund where required by Australian Consumer Law.

Carriers and tracking

Orders for delivery within the United States are shipped from our U.S. warehouse by our fulfillment partner. Orders for delivery to Australia are shipped from China. Once your order ships, we will email you a tracking number so you can follow your package. Please allow up to 48 hours for tracking to update after you receive the email.

Incorrect address

Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us as soon as possible. If a package is returned because the address supplied at checkout was incorrect or undeliverable, we will contact you to arrange re-shipment; additional shipping charges may apply. If an address error is caused by us, we will resolve it at our expense. Your rights under applicable consumer law remain unaffected.

Lost, delayed, or damaged in transit

If your tracking shows delivered but you cannot find your package, or if your order is delayed, lost, or arrives damaged, contact us at hello@frillora.com. We will investigate with the carrier and provide an appropriate solution, including a replacement or refund where required by applicable consumer law. We remain your point of contact after dispatch.

Questions

For any shipping question, email us at hello@frillora.com.