Check the Size & Fit table on the product page and select the size that best matches the measurements shown. Measurements are approximate, and available sizes vary by product.
2What should I do if the size or color I want is sold out?
An option marked Sold Out is not currently available. You can check the product page for another size, color, or pack option, or browse similar socks in the same collection. Restock timing varies and cannot be guaranteed. To ask about a specific item, email hello@frillora.com with the product link and the option you want.
3How do I wash and care for my Frillora socks?
Always check the care instructions on the product page first. For most Frillora socks, machine wash cold with like colors on a gentle cycle. Do not bleach. Lay flat or hang to dry; tumble dry on low only if needed. Do not iron decorative details such as lace, bows, or ruffles. Wash grip socks inside out to help protect the grip dots.
4Can I change or cancel my order after placing it?
You may cancel your order for a full refund at any time before it ships: email hello@frillora.com with your order number and we will cancel and refund it. Once an order has been dispatched, it can no longer be cancelled or changed, and shipping addresses cannot be changed after dispatch.
5I didn’t receive my order confirmation or tracking email. What should I do?
Check your spam, junk, and promotions folders, then search your inbox for “FRILLORA.” Order confirmations are sent after checkout, while tracking emails are sent only after your order ships. Tracking may take up to 48 hours to update after you receive the shipping email. If you still cannot find the message, contact hello@frillora.com with your name, checkout email, and order number if available.
6What should I do if my Frillora socks have a quality issue?
Email hello@frillora.com within 30 days of delivery with your order number and a clear photo of the issue. We’ll review it and, where appropriate, arrange a replacement or full refund. If we ask you to return an item because it is damaged, defective, or incorrect, we will cover or reimburse reasonable return shipping costs. See our Returns & Refunds Policy for details.
7Can I return socks I have tried on or washed?
No. Because socks are a hygiene-sensitive product, items that have been worn, washed, or returned without their original packaging and tags cannot be returned.
8Can I request custom socks with names, colors, or artwork?
Yes. You can submit a request for personalized socks featuring names, short text, colors, patterns, or your own artwork. Start on our Custom Socks page and tell us what you would like to create. We’ll review your design, size, quantity, and production requirements, then confirm what is possible, the price, and the estimated lead time. Production begins only after you approve the digital proof and complete payment. Once the proof is approved, the order cannot be changed or cancelled.
9Do you offer bulk or wholesale pricing?
Yes. We review wholesale and larger-quantity requests individually. If you are purchasing for a boutique, campus shop, gift store, event, organization, or other large order, email hello@frillora.com with the styles, sizes, estimated quantities, and deadline you need. We’ll confirm availability, pricing, and timing by email. Bulk or wholesale pricing is not applied automatically at checkout. Retailers can also submit a request through our Wholesale page.