Hygiene-sensitive category
Returns need to be clear before the first order.
Socks are different from ordinary apparel. This page keeps the customer-facing rules readable while protecting the store operationally.
Frillora
Returns & Exchanges
Returns & exchanges
Clear rules for a hygiene-sensitive category.
Socks need a stricter return policy than ordinary apparel. These blocks keep the policy readable and easy to edit.
Hygiene-first policy
Because socks are a hygiene-sensitive item, eligibility depends on the item being unworn, unwashed, and in original packaging.
Return & exchange window
Unworn, unwashed socks in original unopened packaging may be eligible for return or exchange within 30 days of delivery.
Final sale & non-returnable items
Because socks are a hygiene-sensitive item, worn or washed socks, opened hygiene-sensitive items, gift cards, and items marked final sale cannot be returned or exchanged.
Damaged or wrong item
If a customer receives something damaged, defective, or incorrect, they should contact support within 7 days of delivery with the order number and photos.
Size exchanges
If a different size is needed, support can help swap to the right fit when inventory is available. If the requested size is sold out, the order can be refunded according to this policy.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Banks may take additional time to post the refund.
Start a return or exchange
Ask customers to include their order number, email, and a photo if the item is damaged or incorrect.