Privacy policy

Last updated: July 5, 2026

This Privacy Policy explains how Frillora ("we," "us," "our") collects, uses, and shares information about you when you visit or make a purchase at www.frillora.com. This policy works together with our Terms of Service.

Information we collect

We collect information you provide, including name, shipping and billing address, email address, phone number, and order details when you place an order or create an account. Payment card or other payment details are collected and processed by our third-party payment processor; we do not store full payment card numbers on our systems. We may also collect messages you send us, newsletter sign-ups, device type, browser, IP address, pages viewed, and similar usage data collected through cookies and similar technologies.

How we use your information

We use your information to process and fulfill orders, provide customer service, process payments, prevent fraud, send transactional messages, send marketing emails where you have opted in, operate and improve our website, and comply with legal obligations.

How we share your information

We share personal information only as needed to run our business, including with service providers who fulfill orders and run our store, payment processors, shipping carriers, our warehouse or fulfillment partner, email and analytics providers, authorities when required by law or to protect our rights, and a successor entity in the event of a merger, acquisition, or sale of assets.

Sale or sharing of personal information

We do not sell personal information for money. However, some analytics, advertising, or similar technologies may be considered a "sale" or "sharing" of personal information under certain U.S. privacy laws. You can exercise your privacy choices, including opt-out requests where available, through our data request page at https://frillora.com/pages/data-sharing-opt-out or by emailing hello@frillora.com.

Cookies

We use cookies and similar technologies for essential site functions, analytics, and, where permitted, marketing. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. California residents have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights. To exercise these rights, use our data request page at https://frillora.com/pages/data-sharing-opt-out or email hello@frillora.com. We will verify your request before acting on it.

Data retention and security

We keep personal information for as long as needed to fulfill the purposes described here, including legal and accounting requirements. We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact hello@frillora.com and we will delete it.

Third-party links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites.

Where we operate

Frillora sells and ships within the United States. Your information may be processed in the United States and in other countries where we or our service providers operate. These countries may have data protection laws different from those in your location.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date shows the latest revision. Material changes will be posted on this page.

Contact

Questions about privacy? Email hello@frillora.com, or write to us at Unit D18, 3/F, Tai Yau Street, San Po Kong, Kowloon, Hong Kong.