Shipping Policy

Last updated: October 13, 2026

Thank you for shopping with Frillora. This Shipping Policy applies to orders delivered to the United States and works together with our Returns & Refund Policy and Terms of Service.

Where we ship

Frillora ships to the 48 contiguous U.S. states and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.

Order processing

U.S. orders are processed and dispatched within 1-5 business days after your order is placed. Orders are not processed or shipped on weekends or U.S. public holidays. During new launches, sales, and holiday periods, processing may take a little longer; if we expect a significant delay, we will contact you.

Custom or personalized orders follow the lead time quoted and approved for that order before payment.

Shipping rates and delivery time

For deliveries to the United States, standard shipping is free on orders of USD 45 or more after any discounts and before tax. Orders under USD 45 ship at a flat rate of USD 6.

• Products stocked in the U.S.: Estimated standard delivery is 3-7 business days after dispatch.
• Products not stocked in the U.S.: Items are shipped via a small-parcel service, with estimated delivery of 8-15 business days after dispatch.

Delivery estimates

Delivery times after dispatch are estimates provided by the carrier and do not include the 1-5 business days needed for order processing.

Carriers and tracking

Most products are stocked in and shipped from our U.S. warehouse by our fulfillment partner. Products not stocked in the U.S. are shipped via a small-parcel service. Once your order ships, we will email you a tracking number so you can follow your package. Please allow up to 48 hours for tracking to update after you receive the email.

Incorrect address

Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us as soon as possible. If a package is returned because the address supplied at checkout was incorrect or undeliverable, we will contact you to arrange re-shipment; additional shipping charges may apply. If an address error is caused by us, we will resolve it at our expense. Your rights under applicable consumer law remain unaffected.

Lost, delayed, or damaged in transit

If your tracking shows delivered but you cannot find your package, or if your order is delayed, lost, or arrives damaged, contact us at hello@frillora.com. We will investigate with the carrier and provide an appropriate solution, including a replacement or refund where required by applicable consumer law. We remain your point of contact after dispatch.

Questions

For any shipping question, email us at hello@frillora.com.