After checkout
Most tracking questions start with the shipping email.
This page gives customers a calm route back to support without pretending there is a custom tracking portal yet.
Frillora
Use the tracking link in your shipping confirmation email. If tracking has not updated after 48 hours, contact support with your order number.
Order tracking
The fastest route is the tracking link in your shipping confirmation email.
After checkout
This page gives customers a calm route back to support without pretending there is a custom tracking portal yet.
Tracking can take up to 48 hours to show movement after the carrier receives the package.
Support can look up the order faster when customers include the order number and checkout email.
Send us your order number and email address so support can look it up.